We're Here to Help

Have questions about Rostr? Need help with scheduling or time tracking? Get in touch with our support team.

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Email Support

Send us an email and we'll get back to you within 24 hours.

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Phone Support

Call us directly for urgent issues or questions about your account.

Frequently Asked Questions

How do I get started with Rostr?
Download the Rostr app from the App Store or Google Play, create an account, set up your business location, and invite your team members. You can start scheduling shifts immediately!
Is there a free plan available?
Yes! Rostr offers a free forever plan for up to 5 workers at 1 location. It includes basic scheduling and time tracking features. You can upgrade to a paid plan anytime for more features.
Can I try paid plans before committing?
Absolutely! All paid plans come with a 7-day free trial. No credit card required. You can explore all premium features before deciding to subscribe.
How does location-based clock-in work?
With location-based clock-in (available on Growth and Business plans), you can set a geofence radius around your business location. Workers can only clock in when they're physically at the location, ensuring accurate time tracking.
Can I export timesheet data for payroll?
Yes! Rostr generates detailed payroll reports based on actual clock-in times. You can export reports to CSV format and import them into your payroll software or share them with your accountant.
How do I cancel my subscription?
You can cancel your subscription anytime from the app settings. There are no cancellation fees, and you'll continue to have access to paid features until the end of your billing period.